Aftersales Coordinator

Holt Engineering are recruiting an experienced Aftersales Coordinator  to join our client in Poole, they offer a friendly and professional working environment within new and modern offices. 

This company are a fast growing and dynamic industry leader, they are forward thinking, always welcoming new ideas and initiative. They are looking for a proactive and motivated person to join their Spare Parts team as they continue to excel within their field, they pride themselves on their customer service and are looking for a like minded person to deliver an efficient service ensuring a smooth distribution of spare parts to customers and service teams. 

This is a permanent opportunity paying £27-£30,000pa DOE, the role is office based working Monday to Friday.

Duties for the successful Aftersales Coordinator:

• Handle customer enquiries for spare parts in a timely and professional manner
• Prepare, issue, and track quotations through to order, invoicing, and completion
• Liaise with internal teams to ensure parts availability and smooth order fulfilment
• Coordinate delivery schedules across customers, suppliers, and internal departments
• Produce regular reports on enquiries, sales activity, and performance against targets
• Support outbound activity and conversion goals to drive aftersales revenue
• Proactively follow up quotations via outbound contact to improve conversion rates
• Promote relevant product upgrades, services, and special offers
• Maintain regular contact with customers to assess stock levels and future requirements

Skills required for this Aftersales Coordinator:

• Thrives off building relationships, confident communicator with strong telephone manner 
• Familiarity with inventory management software or ERP systems ideal but not essential.
• Strong organizational and administrative skills.
• Excellent attention to details with strong problem solving skills. 

Benefits for this successful Aftersales Coordinator:

• Full Technical Training 
• 25 Days holiday + Bank Holidays 
• Free parking 
• New modern offices & facilities
• Company pension
• Private medical and critical illness cover

If you have the required skills and are looking to join a friendly and forward thinking business, then please apply with your CV and Yasmin will call you.