JOB TITLE: Customer Service Administrator
DEPARTMENT:Â Customer ServiceÂ
RESPONSIBLE FOR: Customer Support and Order Fulfillment
PAY: £12.91P/H
Job Summary:
This role requires the candidate to provide front line Customer focused service to all Distributors and End User Customers, as well as, internal support to external sales teams and managers.
 Key Responsibilities:
- Carry out all administrative tasks
- To follow up with orders
- To ensure incoming orders are entered onto system accurately and in a timely manner.
- Answer all manner of enquiries relating to the complete product range across all CFT Brands.
- Prepare and check Export paperwork.
General Tasks:
- Liaise with other departments to process orders effectively.
- Liaise with Sales Teams regarding new enquiries and sales leads.
- Liaise with Quality Control regarding any returns or quality issues.
- Assisting with raising Invoices for shipped goods and Credit Notes for any returned goods.
- Raising Quotations for new enquiries and sales leads.
- Liaise with various departments to answer technical queries received via telephone, email etc.
- Liaise with the Shipping department regarding any special shipping or delivery instructions.
Knowledge Required:
- Fully Computer literate, ideally with experience of Microsoft Word, Excel, PowerPoint, Outlook and Microsoft Navision.
- General Product Knowledge preferred.
- German language skills Personal Specification/Essential Qualities:
- Good communication and telephone manner.
- A logical mind with good common sense.
- High level of concentration
