Customer Experience Associate Ref# V-56589

  • South West, Poole, UK
  • £26000 per annum
  • Permanent
  • V-56589

Job Role: Customer Service Administrator,
In the Customer Service Administrator, you will need to proactively work with customers providing first class service. This includes outbound and inbound telephone calls and emails, managing customer accounts and processing orders.
Pay rate: £26,000pa
Full time – 40 hours a week 
To be successful in the Customer Service Administrator, you will need to:

  • Document calls, emails, and file documents using CRM system 
  • Provide excellent customer service 
  • Deal with customer queries efficiently 
  • Send quotes and follow up on quotes sent
  • Have a professional written and spoken manner 
  • Have the ability to use an order-processing system
  • Use of Company CRM system to record all relevant calls, emails, tasks, opportunities and projects.
  • Ensure all customer information and requirements are always correct and up to date. 
  • Ability to use all Company software including ERP, CRM and Office 365
  • Processing orders
  • Computer literate

This company offers a range of benefits to look forward to, some of these are listed below: 

  • Modern open plan office 
  • Monthly bonus scheme
  • Free onsite parking 
  • Company social and corporate events 
  • Dress down on Fridays
  • And more!

If you are interested in the Customer Service Administrator, position call Jade on 07483100634  or apply with your CV and we will give you a call!

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    Holt Recruitment.