Returns Administrator Ref# V-57377-5

  • South West, Poole, UK
  • £25000 - £27000 per annum
  • Permanent
  • V-57377-5

Are you an experienced Returns Administrator keen to take on a new challenge within a dynamic and innovative company committed to delivering high-quality products to their customers. As a key player in the industry, they are expanding their product management team and are currently seeking a talented individual to join their team.

Key responsibilities as a Returns Administrator:

  • Manage and maintain product return spreadsheets, organise returned product delivery processes, and update relevant data in company systems.
  • Inspecting returned goods and completing sreadhseets and reports 
  • Investigate customer queries and complaints, answer queries on online portals and via emails.
  • Work closely with multiple teams across the business to address and resolve product issues
  • Proactively assist the product team in identifying and implementing product improvement opportunities.
  • Work with the warehouse to address product issues
  • Provide support for product developer and product team across any other tasks or activities.
  • Maintain and update database records in internal and customer systems.

Experience required to be a Returns Administrator:

  • Proficiency in Outlook and Excel.
  • Excellent oral and written communication skills.
  • Confidence in communicating with external customers and internal stakeholders.
  • Strong attention to detail and the ability to produce accurate work.
  • Willingness to learn and adapt.
  • Organised and systematic approach to tasks.

Benefits as a Returns Administrator: 

  • Exciting opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • 23 days holiday increasing to 28 after 5 years service
  • Make a meaningful impact in a rapidly growing company.

If you are passionate about quality, enjoy problem-solving, and thrive in a collaborative environment, we want to hear from you! 
Are you are interested in this position as a Quality Developer? Please call Callum on 07483100634 or apply with your CV and we will give you a call!

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    Holt Recruitment.