IT Support Technician – (2nd Line)

Role:  IT Support Technician (2nd Line)   
Location: Bournemouth
Salary: Up to £33,000
 
Holt Recruitment is working with a fulfilment company in Bournemouth. They are looking for an IT Support Technician (2nd line) to join the company on a full-time, permanent basis.   
 
Benefits/Package:

• 20 days holiday + Bank Holidays, rising with length of service 
• Health Cash Plan (after probationary period) 
• Birthday off 
• Free onsite parking 
• Partner Discounts 
• Company events  

What’s the role?
As an IT Support Technician (2nd Line), you will be working in a multi-tasking, busy environment, turning technical terms into something user-friendly. This will be based between two sites.
 
What will you be doing?

• Provide 2nd line application support to our client’s bespoke system
• Investigate, test, and escalate any defects.
• Manage all aspects of their ticket system.
• Work with the development and ops teams.
• Delivering high customer service.
• Liaising with other departments to deliver updates and relevant IT news. 

What do you need as an IT Support Technician (2nd Line) in Bournemouth?

• SQL or MySQL, any PHP
• Knowledge of cloud-based technologies.
• The desire to learn new technologies.
• Experience using Jira Service Desk or equivalent ticketing system.
• Time management and ability to prioritise workload.
• Experience working with bespoke enterprise applications.
• Great with Office 365
• Strong technical, communication, and interpersonal skills.
• Strong organisational skills.
• Excellent written and spoken English. 

What is the next step?
If you believe this is the right role for you, click ‘Apply’ or give us a call, and one of our team members will be happy to discuss this IT support Technician (2nd Line) role in Bournemouth.  
 
Job ID Number:  78554
Division: Commercial Division
Job Role:  IT Support Technician (2nd Line)
Location: Bournemouth